Frequently Asked Questions and How-To's

  • How do I begin?
    Look for your model in our List Of Thousands. From here, you can choose different cover or gig bag types and add or remove options to see prices. If you like what you see, you can order online using out secure shopping cart, or give us a call. If you do not wish to enter a credit card online, we appreciate if you still use the online cart and select "Please Phone for Credit Card" as the payment option. This saves us a lot of time that we can spend making your cover or bag instead!

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  • If your model is not listed or if you have a custom order
    You can get an estimate by clicking on the Instant Estimate. If you wish to order, please fill out and submit the Measurement Chart to send us your dimensions. If the shape of your model does not resemble one of our measurement charts, please send us photos or a link to a webpage with a description of the type of cover or bag you are interested in and we will communicate with you until we are satisfied that we can make you what you want. We will email you to let you know that your model has been added to The List of Thousands so you can order online or you can give us a call to order by phone. Once we receive your order, we always send you a confirmation letter with dimensions to double check to make sure we entered everything correctly. Measure twice – cut once!

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  • How do I order?
    We prefer that you order online as it keeps us better organized, but you are welcome to call in your order. We accept all major credit cards, checks, and PayPal. We use Elevon (through Costco) for our secure credit card transactions. Orders paid by check are not started until we receive your check.

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  • Do you make bags and covers for custom sizes?
    Yes, and unless the pattern is complicated and time consuming, we don't even charge extra!

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  • How do I measure my equipment?
    We have created a variety of measurement charts that will work with the majority of shapes available. We have also made a detailed video that will show you how to measure your gear.

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  • What if my gear has an unusual shape?
    When you're inquiring about an unusually shaped model, it's always helpful if you can give us a link to an online drawing. Very often, manufacturers have drawings in the owner's manual and you can e-mail a link to us. If there is no online link, please send photos so we have an idea of what you've got. We can walk you through which photos we need, and once we have them, you can help us with the dimensions. We can give you a quote based on the dimensions, handle openings and amount of time needed to make your bag or cover.

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  • Why do I have to reply to the confirmation letter?
    We do not put your order into production until you reply to the confirmation letter. You would be surprised how often customers order the wrong model, or change their minds, or the dimensions that we have don’t match their cabinet, or they decide that they’d rather have a clamshell than a cover, or… It goes on and on. We send the confirmation letter with the dimensions because we want to cut it out and do it right THE FIRST TIME! It’s very expensive to correct a mistake after the bag or cover is made. Measure twice, cut once. GET IT RIGHT THE FIRST TIME! If we don't hear back from you within 3 weeks we may cancel and refund your order, or we may proceed if it’s a common item but cannot be held responsible if the cover or bag does not fit.

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  • What if my cover or bag doesn't fit or there's a
    problem with it?

    Once we receive your order, we email the dimensions that we have for your gear to you so that you can double check them against your actual cabinet. If our dimensions differ from yours, we'll correct our pattern to fit your gear. If we make a mistake on verified dimensions or if there is a problem with the materials or options, we will quickly remake your corrected order and cover all of the shipping costs. If your bag or cover is made to the specs that you verified, but it doesn’t fit, we are not responsible, but we will help you and will remake your bag or cover at cost. The customer pays for shipping costs for these types of remakes or repairs.

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  • Should I order single or double padding?
    We get asked this a lot and it’s a difficult question to answer. The padding we use is a polyester fiber fill, similar to what you’d find inside a sleeping bag or quilt. The padding is quilted to a tough but soft nylon lining. The standard padding is about 3/8" thick and the double is closer to 3/4" thick. We make double padded bags and covers for customers because they; 1) are hard on their gear, 2) they want the best protection for their gear, 3) someone else is handling their gear. Single padding works great. Double works better. Double padding has twice the fiber fill that single pad has. It’s not something you can easily see (the double pads aren’t puffy), but you can feel the difference. More fiber is more shock absorbance.

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  • Do I need the Leather Strips?
    Leather strips are extra protection on the bottom of the bag usually under the "feet". You may want them if you are sliding your gear in and out of a vehicle, or if you want the best protection we can offer. The fabric that we use (1000 denier nylon Cordura) is extremely tough. Leather strips might not be necessary.

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  • Do I need a Web Strap on the bottom for my cover?
    We make our covers to fit snug. We recommend the strap if you lay your gear down on its back and slide it in and out of a vehicle. The strap prevents the cover from riding up. If your gear is always on its feet, you may not need the strap.

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  • Can I wash my Studio Slips?
    Our bags and covers are made with 100% man made materials and we recommend machine washing in cold water and hanging to dry. If your bag or cover is too big for the home washing machine, please use a large commercial machine so there is no damage from overload done to your washing machine.

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  • Are Studio Slips waterproof?
    The materials we use are waterproof, but we cannot call our covers and bags waterproof because we put tiny needle holes in them when we sew them together. We strive to make the handle openings as tight as possible for the best protection and we depend on you to check handle size for the best fit. Strap type handle openings are made with a flap that fits under the handle for extra protection.

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  • Lead time is 1 – 3 weeks, sometimes 4 weeks during high volume times. Why so long?
    Everything is made to order. We do not have "stock" items. The faster you confirm your dimensions, the faster your order will be shipped. We cut batches during the week. First we cut black single pad, then brown single pad, then black doubles and dust covers, then brown doubles and dust covers. A lot of the lead time depends on what we’re cutting when you reply to the confirmation letter.

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  • How do you ship?
    We ship via UPS or Priority Mail for domestic orders. Foreign orders have the option of Priority Mail or Express Mail. Please note on International orders: There may be additional customs duty and/or VAT (Value Added Tax) charges upon receipt of your order. We do not know the requirements of each country. Please contact your Postal Office for information.

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  • Do you give dealer discounts?
    Please contact us by email and we will send you our Wholesale information.

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  • Guarantee
    We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use and light abuse. Bags and covers are guaranteed to arrive as ordered. If they do not arrive as ordered, we will repair, replace or refund at no cost to you.

    We use tough, durable fabrics, zippers, hardware and thread and your bag or cover should last for many, many years- possibly longer than you! We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty.

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What People Are Saying
"
Thanx all good perfect fit , great job !
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~Colin H., Great Britain
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Just a thought I'd let you know how happy I am . The covers arrived yesterday - wow that was fast! They fit like a glove - perfect. The quality & craftsmanship is excellent Thanks for all you help - I will be spreading the word -
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~Mike M., Massapequa Park NY
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It's perfect. Expect more orders soon. (and I shared the love on a couple of guitar forums)
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~Kip P., Oak Park IL
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I just wanted to drop you a line to thank you again for your companys fine work. Everything fits like a glove! The quality of materials and the construction are first-rate. Your covers will save my back from having to haul my gear in ATA cases, and they look much better.
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~Kelly S., San Mateo CA
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I received my Studio Slips yesterday and they are exceptional, especially the Clam Shell. They are very well made, a great fit, look great and look to have years of use in them. I shall certainly be placing further orders when the need arises.
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~Jason P., Bury St Edmunds, Suffolk, Great Britain
"
The bag arrived and everything is perfect!! Thank you gain for providing such a high quality product and superior service. I will keep you in mind for all my future "cover" needs.
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~Robert C., Fremont, CA
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I cannot say enough good things about your products and their quality. It gives me a lot of assurance knowing that my gear is protected off stage. Without being vein, I also appreciate the fact that your covers look great and make my gear look equally as professional packed as it is on stage!.
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~Tom L., Dayton, OH
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I thought before I sent an email to tell how great the studio slips covers are I'd give them a try for about 6-9 months. Best thing I could buy. Works great, protects the equipment. I especially like the clamshell cover so the bottom of the amp doesn't get trashed. I bought the standard padding and that seems to be fine. The equipment is moved 3 times a week, minimum and there are no problems. I'm looking into a getting a few more covers for other equipment, but I wanted to tell you how well the cover for the Marshall 1974x was working for me. Easy to open and setup and easy to pack away and none of the weight of a road case. I'm the roadie too so I really appreciate that. Not a scratch on the amp, perfect. I can't tell enough people how well this has worked out for me.
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~Andy V., Manchester, CT
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I've received many compliments on the case I recently got from you. I love that it really protects my amp so well.
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~Robert C., Glen Rock, NJ
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Received my Milkman Half & Half 15 Studioslips amp cover today and the fit check was excellent. As far as I'm concerned no adjustments are necessary. Hope ya'll sell a bunch of these. I'm going to pass this information on to Tim at Milkman.
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~James M., Hillsboro TX
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Got my soft cases for the Polysix & Split Eight just now. They fit & look great. Thanks again!
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~KP D., New York, NY
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The covers arrived yesterday and they work fine. "HAMMER"!! that's a German expression for great!
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~Roland S., Dortmund, Germany
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The Germino amp covers fit like a glove and look great.
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~Paul N., Gulfport, MS
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IT'S A PERFECT AND HANDSOME FIT ON MY DR.Z MAZ 38 SR THANKS SUSAN FOR A WONDERFUL PRODUCT... THE OFFICIAL "AMP COVER PROS"
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~Al G., Pecos, TX
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...thank you very much for the wonderful case. I'm very pleased with the result and it is a perfect fit, the little flap that goes under the handle is a nice touch! Thank you again, I am genuinely impressed.
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~Mathew M., Basildon, England
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Just writing to confirm that the cover arrived for my 65 Amps Ventura Combo arrived and fits perfectly... Excellent cover! The capacity of the accessory pocket is impressive.
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~Greg L., Altoona, PA
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Letting you know I received my cover today for my amp head. It fits like a glove! Thanks again for your help. DAN
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~Dan D., Rockville, IN
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I just wanted to say thank you for the Victoria amp gig bag. The fit is perfect and the quality is excellent. I will be recommending your product to my fellow musicians. Cheers!
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~Alex B., Valparaiso, IN
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I GOT MY SLIP IN THE MAIL YESTERDAY AND IT IS A PERFECT FIT FOR MY FENDER BLUES JR. YOU HAVE AN EXCELLENT PRODUCT AND THE WORKMANSHIP IS PURE QUALITY. THANKS AGAIN FOR EVERYTHING!
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~Paul A., HIGHLAND California
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Got It!!!!!!! And once again Thank You Ms. Susan it is just perfect.
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~Johnny R., Belfair, WA
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They arrived today and they are perfect as with everything I have ordered from you.
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~Jay L., El Mirage, AZ
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Hi Susan - received the case. Really beautiful. Wonderful job on it. Do you make instrument (guitar) cases? I'm very impressed.
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~David E., Hastings-on-Hudson, NY
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Bag arrived...just perfect. Better than good!
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~Stephen S., Sydney, AUSTRALIA
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I just wanted to let you know that I received the briefcase gig bag for my Phil Jones session 77 and it fits and works perfectly. Your attention to detail and service is second to none and the quality of your products is outstanding. Thank you so much for all the work in putting it together.
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~Brian T., Canada
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I just wanted to let you know that I recieved my clamshell studio slips yesterday. I am very impresssed with how easy they are to use and the protection that they provide. I am sure their durable construction will give me many years of service while ensuring my 3rd Power head and cab won't be skuffed or damaged when I am lugging my gear around. I think you have a fantastic product that is innovative, well made and makes protecting your equipment simple and easy.
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~Trevor M., Vancouver BC CANADA
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Just wanted to say thanks for the great job on my amp cover. It's a perfect fit, and trem footswitch, guitar cords and Standback amp stand fit in the padded pocket with no problem at all. Plus, I got it just in time to take to the gig last night -- excellent!
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~Grover K., Windsor Heights, IA
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The covers arrived today and they all fit perfectly. Thank you.
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~Max B., Castle Rock, CO
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The covers for the Vox AC15 and Marshall Vintage Modern arrived today. They both fit perfectly, as I knew they would from my previous orders. Good work. And the pocket on the Vox AC15 cover is larger than I expected. I can fit a lot more than the footswitch in there. That could come in handy.
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~Robert R., Denver, CO
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It fits perfect.
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~Ludwig V, Belgium
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Just a quick note to say, thanks for the beautiful cover! Incredibly well made, attractive, and it fits like a glove!!
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~Peter B., Folsom CA
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My amp cover arrived today and it fits like a glove! This is my 4th cover from you and your service and quality is still the best. I?ll be placing more orders in the future to be sure!
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~James H., No. Carolina
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I received the amp cover and I just want to say ,...as usual ..your work is superb!!
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~James H., Bethlehem, PA
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Thanks so much the perfect job on the cover. Fits like a glove. You're the Best!!
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~Eric H., Trinidad, CA
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I received my clam shell gig bag yesterday and couldn't be happier, the fit , quality is all way above expectation. I will certainly order more products in the future.
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~Graeme D., Enmore, AUSTRALIA
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Cover arrived yesterday; fits perfect. Thanks again for yet another perfectly executed cover. I tell anyone who'll listen about your products. Your the best!
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~Peter T., Lexington MA
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Hi Susan, thanks for the great cover. The double-padded pocket you added was superb- maybe you should make it a standard option on those clamshells, being your top model and all? I was always worried that my pedals were going to get broken in the front pocket of my old studioslips dust cover, so it's a great option. Thanks also for getting it out to me quick. :)
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~Richard J., NEW ZEALAND
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I received my covers yesterday. I just now zipped up my antique cradle. I thank you very much! I couldn't of asked for anything better! Now, it'll be safely protected until I move. Again, thank you so much. In the future, when I need something covered, I will be contacting you. Hell, I might just drop an email just to say Hello. Sincerely, A Very Happy Individual,
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~Scott C., Pinellas Park, FL
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Damn girl - i need to play the amp sometimes It just looks so good sitting there with the cover!
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~Mark W., Lafayette, LA
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Just wanted to drop a line to let you know I got my cover in the day that you said it would be here & it fits perfect! I'm thinking that I might get another cabinet in the near future & I will positively get another cover from you. Thank you for all your time & trouble. I will be telling all of friends about you.
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~Jerry M., Whitehouse, TX
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I received the cover today; I was very surprised at the prompt delivery. Thank you for your excellent service. I'm very impressed with your competence and pride as reflected in this outstanding slip cover. I'll be back!!!
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~Dennis S., Roseville, CA
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The covers just arrived and they look fantastic. I am so glad I decided on the padded for both amps. FYI. I got the additional pocket for the Marshall Class 5 amp because that combo amp has an enclosed cabinet in the rear. The power cord plugs into the back, but there is no place to store the cord inside once you are not using it. I would suggest you recommend anyone else buying covers for a Class 5 to get the pocket. Thanks again - you guys are the best!! God bless-
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~Bruce R., Ventura, CA
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Thanks - another "perfect" fit, just like always!
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~Tom P., East Lansing, MI
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I just received my padded cover for my Suhr 1x12 cabinet. When I ordered I had tweaked your measurements as my cabinet dimensions were slightly different. Anyway an absolute perfect fit. Also, the cover quality and construction is great. You have a top notch product. I will not hesitate to recommend your company to anyone I talk to that needs covers and will be ordering from you again when the need arises.
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~Mike D., Canada
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My amp slip arrived yesterday and it's fantastic!! The handle slot is in the perfect spot and the flap over it will work great for keeping my amp clean. Love the front and back pocket as well (and my wife likes the fact that they help keep our living room a little bit less cluttered with books, cords and wires). Outstanding job on this one...
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~Dale L., Virginia Beach, VA
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I got my padded amp cover today and its awesome! Fits perfectly. Thanks for doing a great job!
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~Craig D., Margate FL
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I received the gig bag and it fits and works perfect. Thought youd like to know! Thanks again for the professional work,
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~Judy Ann C., Sequim, WA
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All three covers fit perfectly and look great. I will be ordering again once I build some new gear! Thanks a bunch.
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~Tom L., Dayton, OH
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Received the clam shell bag for my Tone King. Absolutely fabulous. Can't beat it. Thanks again.
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~Terry W., CANADA
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I received these yesterday and they are magnificent - sturdy, quality feel, fit perfectly, and are beautiful. My oldest amp (1959 Fender Tremolux) is especially grateful for its first good cover! Makes me kick myself that I didn't order covers for my other three amps -- but that will have to wait a little bit :( I'm so happy I ordered these from you -- they're great! (And I especially like the brown).
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~Brian J., Canada
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Got the order. everything looks great.
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~Justin T., Huron, OH